Shipping Policy

Shipping Policy

At Enos Company, we hold that quality home living is built on thoughtful details — from the products you use daily to the seamless experience of receiving them. This Shipping Policy outlines how we process, dispatch, and deliver every order placed with us.

Our Delivery Approach Enos Company is a home and kitchen essentials brand built for real households and everyday use. To cut down on redundant warehousing, excess inventory waste and unnecessary carbon footprint, most of our products are shipped directly from our vetted manufacturing partners and worldwide fulfillment centers. This direct-to-door model allows us to: Deliver durable, practical home and kitchen essentials straight to your address Keep pricing accessible by cutting out traditional retail overhead costs Lower excess waste and build a more streamlined, responsible supply chain Thank you for your patience as we deliver quality through this smarter, more sustainable shopping model.

Processing Time & Shipping Fee Each Enos Company order is prepared with careful attention to detail. Order Processing Window: Please allow 2–4 business days for order confirmation, quality inspection, and secure packaging prior to shipment. Peak Periods (holidays, seasonal promotions): Processing times may extend to up to 5 business days during high-demand windows. Shipping Cost: We charge a flat rate of $5.99 for shipping on all orders, with no additional fees based on delivery location.

Estimated Delivery Times Since Enos Company orders are fulfilled through our global network of fulfillment partners, delivery timelines may vary slightly based on your shipping destination.

Region Estimated Delivery Time United States 10 – 15 Business Days Canada / UK / Australia 11 – 16 Business Days Rest of World 15 – 20 Business Days

All delivery windows are estimates and do not constitute guaranteed delivery dates. We appreciate your understanding — premium products and careful delivery take time to arrive safely.

Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. Please note: Tracking status updates may take 1–3 business days to reflect online after the shipping label is generated If tracking information does not update immediately, your package is still in normal transit

Customs, Duties & Taxes For all international orders, shipments are sent on a DDU (Delivered Duty Unpaid) basis. This means: Any customs charges, duties, or import taxes imposed by your destination country are the sole responsibility of the customer Enos Company is not liable for delays caused by customs clearance procedures Customs fees are not common for small household and kitchen goods, but policies differ across countries and regions.

Order Modifications & Cancellations We begin processing orders quickly to ensure the fastest possible delivery. If you need to update your shipping address or request an order cancellation, please reach out to us at service@cvbcssweqwqe.asia within 12 hours of placing your order. Once an order has moved into the processing and packaging stage, we are unable to make modifications or process cancellations.

Lost or Damaged Packages Your complete satisfaction is our priority. Damaged Items If your package arrives with visible damage or the items inside are faulty: Send us photos of the damaged items within 72 hours of delivery, and we will arrange a complimentary replacement. Lost in Transit If the shipping carrier confirms your package has been lost during delivery: We will ship a replacement order to you at no additional cost.