Return and Refund Policy

Return and Refund Policy
At Enos Company, we want every customer to shop with complete peace of mind. This Return & Refund Policy details how we handle returns, exchanges, and refund requests for all purchases.
  1. Return Eligibility

    We offer a 30-day return window, meaning you may request a return within 30 days of receiving your item.
To qualify for a return:

The item must remain in the same condition as when it was delivered

Unused, unopened, and with all original tags attached (if applicable)

Kept in its original packaging

Accompanied by an order receipt or proof of purchase
  1. How to Initiate a Return

    To start a return request, please reach out to us at:

    service@cvbcssweqwqe.asia
If your return request is approved:

We will issue a prepaid return shipping label

You will receive clear instructions on how and where to send your package
Important note:

Items returned without prior request and official authorization will not be accepted.

If you have any questions about the return process, you can contact us at service@cvbcssweqwqe.asia anytime.
  1. Damaged and Incorrect Orders

    Please inspect your order carefully upon delivery.

    If your item arrives defective, damaged, or does not match what you ordered, contact us right away so we can review the issue and resolve it properly.
  2. Non-Returnable Items & Exceptions

    Some items are not eligible for return, including:

    Perishable goods (such as food, plants, or fresh flowers)

    Custom-made or personalized products

    Personal care items (such as beauty or hygiene products)

    Hazardous materials, flammable liquids, or compressed gases

    Original shipping fees paid at checkout
We also do not accept returns for:

Items on sale or promotional pricing

Digital gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
  1. Exchanges

    The fastest way to receive your desired replacement item is to:

    Return the original item you received

    Once the return is accepted and processed, place a new order for the replacement item
  2. European Union – 14-Day Cooling-Off Period

    If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Conditions:

The item must be unused, with original tags intact

In its original, undamaged packaging

Proof of purchase is required
This right applies separately from our standard 30-day return policy.
  1. Refunds

    Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your refund is approved:

The refund will be processed back to your original payment method

Please allow up to 10 business days for the refund to be completed
Note that your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at service@cvbcssweqwqe.asia.
  1. Return Address

    A return shipping label provided by Enos Company is required before you send back any items.
Return Address:

Enos Company

9000 Brentwood Blvd

Brentwood, CA 94513